Who we are
Get to know us
About Us
Founded in 2023 by industry experts Justin Ventura and Andrew Reeves, Digital Crisis Management (DCM) has become a trusted partner to companies and high-net-worth individuals across the United States. With more than a decade of experience each as reputation management consultants, Justin and Andrew launched DCM in their hometown of Miami, Florida to deliver a more hands-on, strategic approach to digital crisis and reputation management.
After years in the industry, they recognized significant gaps in the traditional ORM landscape—namely, large firms offering one-size-fits-all solutions, inflated pricing, and limited accountability. DCM was created to challenge that model by providing thoughtful, tailored strategies designed around each client’s unique circumstances and objectives.
As a boutique firm, DCM specializes in digital crisis management and online reputation protection, with a strong commitment to client service and measurable outcomes. Every client works directly with an industry expert, not a rotating account team. Still being in our startup phase, we can ensure exceptional focus, responsiveness, and results—delivering the level of attention and discretion our clients expect.
Why Us
Clients trust us for our discretion, proven guarantees, and meticulous attention to detail. We deliver responsive crisis management solutions across news media, search engines, and AI-driven search environments, supporting attorneys, professionals, and high-profile individuals through sensitive digital situations.
Our experienced, U.S.-based team approaches every case with confidentiality, precision, and a results-driven mindset.
Our Guarantee
We structure our services around transparency and accountability. Content removal is handled on a completion-based basis—you only pay once results are delivered.
For crisis management services, clients retain full flexibility and may cancel at any time if expectations are not being met. In certain cases, we can offer first-page removal or suppression guarantees, subject to a case review.
All guarantees are discussed in detail during an initial consultation.
Method-Based Approach
Our team members view campaign strategy as an art form, rather than a science. No two campaigns are the same as every individual and company has a completely unique digital footprint. We offer a highly customized, results-driven strategy which defines our crisis management service, which can be broken down into three main pillars:
We conduct a comprehensive communications audit to develop consistency of messaging, language and approach.
A tactical program is developed based on clients online presence with project timelines that chart activities and goals to monitor progress.
DCM’s extensive media contacts are leveraged to secure impactful, qualitative exposure that furthers the client’s goals.
In certain circumstances we may be able to have existing harmful content modified or removed if needed.
We also will create high ranking authoritative content to help take back control of your search results.
Flexible Pricing
Flexible pricing plans. Any scale.
Whether you're an individual, a small team, or a growing enterprise, we have a plan that aligns perfectly with your goals.
