Who we are
Get to know us
Our Story
Founded in 2023 by industry experts Justin Ventura and Andrew Reeves, Digital Crisis Management (DCM) has become a trusted partner to companies and high-net-worth individuals across the United States. With more than a decade of experience each as reputation management consultants serving Fortune 500 executives and enterprise level businesses, Justin and Andrew launched DCM to deliver a more hands-on, strategic approach to digital crisis and reputation management.
After years in the industry, they recognized significant gaps in the traditional ORM landscape, which were, large firms offering one-size-fits-all solutions, inflated pricing, and limited accountability. DCM was created to challenge that model by providing thoughtful, tailored strategies designed around each client’s unique circumstances and objectives.
As a boutique firm, DCM specializes in digital crisis management and online reputation protection, with a strong commitment to client service and measurable outcomes. Every client works directly with an industry expert, not a rotating account team. Still being in our startup phase, we can ensure exceptional focus, responsiveness, and results while delivering the level of attention and discretion our clients expect.
Why Us
Clients trust us for our discretion, proven guarantees, and meticulous attention to detail. We deliver responsive crisis management solutions across major search engines, and AI-driven search environments, supporting executives, professionals, companies, small businesses, and high profile or high net worth individuals through sensitive digital situations.
Our experienced, U.S.-based team approaches every case with confidentiality, precision, and a results-driven mindset.
Our Guarantee
We structure our services around transparency and accountability. Content removal is handled on a completion-based basis for the most part meaning you only pay once results are delivered.
For crisis management or reputation management related services, clients retain full flexibility and may cancel at any time if expectations are not being met. In certain cases, we can offer first-page removal or suppression performance based guarantees, subject to a case review.
All guarantees are discussed in detail during an initial consultation.
Method-Based Approach
Our team members view campaign strategy as an art form, rather than a science. No two campaigns are the same as every individual and company has a completely unique digital footprint. We offer a highly customized, results driven strategy which defines our crisis management service, which can be broken down into three main pillars:
We conduct a comprehensive communications audit to develop consistency of messaging, language and approach.
A tactical strategy is developed based on the clients specific and unique online presence with projected timelines that chart our efforts and goals to monitor progress throughout the campaign.
DCM’s extensive media contacts are leveraged to secure impactful, qualitative exposure that furthers the client’s goals.
In certain circumstances we may be able to have existing harmful content modified or removed if needed.
We also will create high ranking authoritative content to help take back control of your search results and help further portray you and/or your company as a thought leader online.
Flexible Pricing
Flexible pricing plans. Any scale.
Whether you're an individual, a small team, or a growing enterprise, we have a plan that aligns perfectly with your goals.
